Orders and Shipping

As a company we aim to ship your order as quickly as possible using our shipping partner Parcel Force. All orders will be received within 2-4 working days between the hours 8.30am-6.00pm
all orders are subject to availability and authorisation of your payment.
Once an order is placed you will receive an order confirmation by e-mail and another when the parcel is dispatched along with a tracking system where you will have access to track your parcel.
We only deliver to the UK  mainland and Northern Ireland : £5.50.

Returns, Refunds & Exchanges

Any goods purchased must be returned to ourselves, within 14 days on receipt of goods once received, an exchange or refund will be completed, and you will be notified by e-mail, please enclose your original invoice and return form.
All goods must be in the original condition as purchased and MUST NOT have been worn.
We regret postage and packaging cannot be refunded and recommend using a recorded delivery service in case of product loss.
If you are returning and item because it is faulty we will be happy to refund any postage costs to the original card it was paid on.
No refunds or exchanges can be given on items than have had custom printing (i.e sponsor logos or names)

Payments for the purchase of goods

Upon entering the checkout you will be taken to a secure payment system which is provided by the UK's number 1 major credit/debit card merchant company "PROTX" all payments are secured using the latest in encryption standards and follow all rules as published by our bank "Natwest Streamline”, following the successful payment you will be diverted back to our site and greeted with a order success message. None of your card details will be held on our system for security reasons and only used via "PROTX" to charge payment on our behalf. The order success message meaning we can now start the process of packaging your order and dispatching it out to yourself at the earliest point.

Contacting Carlotti Online

As we operate has a company we are open for business between the working hours of 8.30am - 530pm. we operate an email answering service which you can utilize via click in the "CONTACT US" link on the homepage.  Please give as much detail about your query as possible this will let us asses whether we can deal with the query by email or by phone if required.